Clean, polite, and halpful
Everyone was so nice. And the rooms are clean. I called ahead of time cuz I had some questions and the lady took the time to answer them. I was worried cuz I had read some other reviews, but I don't...
Bad Customer Service
I called to ask if they had a shuttle or knew of a shuttle from the airport to the hotel and before I could finish my question the person cut me off and very rudely said they don't offer shuttles...
Warning bed bugs with pictures to prove it
Bed bugs in room 107 handicap, we stayed there Aug 30 2024 night before boarding the ship, we had bad itching all over body next morning at the terminal. As soon as we got off the ship went straight...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
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