Staff
We stayed in Homewood Suites from 11/27/22 to 12/12/22. The staff were wonderful. Anything we needed they were there for us. Our mom was in Jenie UTMB. They gave us the best service anybody could ask...
Very disappointed travellers
Booked this hotel for a week. Checked in online a day prior to our arrival. Arrived at hotel and reservation had had been cancelled by hotel, no phone call, no email, nothing. Front staff gave no...
Property Does Not Live Up to Hilton Standard of Customer Service
Since the management decided to delete my first comment, I’m going to put it right back on here. If you want your things stolen, STAY AT THIS HOTEL. if you want to be harassed about a “stayover fee...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.