Bad customer service.
I already asked for late check out during check in but nobody informed us that it was not granted. So the receptionist was so rude , hurry us out to checkout otherwise we will pay. I already told...
Be ready for the hard sell at check in!
In order to get your room key and parking permit, you had to "visit" with the guy trying to talk you into buying a unit. And they try hard!
Overall, the suite was clean and nicely furnished, however...
Dirty, Dingy & Smelly
I'm not one who writes reivews often, but after staying at this property, I felt the need to share our experience. First off, I cannot believe the amount of positive reviews that this property has...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.